FURTILO RESTAURANT PARTNER TERMS & CONDITIONS

Effective Date: 07-Sep-2026

These Restaurant Partner Terms & Conditions ("Terms") govern the access to and use of the Furtilo platform by restaurant partners.

By clicking "I Agree", accessing, or using the Furtilo platform, the restaurant confirms that it has read, understood, and agreed to be legally bound by these Terms.

1. DEFINITIONS

"Platform" means the Furtilo mobile application, website, and related services, owned and operated by Kuvi Technologies Pvt Ltd.
"Furtilo" / "Company" means Kuvi Technologies Pvt Ltd, a private limited company incorporated under the laws of India.
"Restaurant" / "Merchant" means the food business registering on the Platform.
"Customer" means any user placing an order through the Platform.
"Delivery Partner" means independent third-party contractors facilitating delivery.

2. ACCEPTANCE OF TERMS

These Terms constitute a legally binding electronic contract under the Information Technology Act, 2000. No physical or digital signature is required.

3. SCOPE OF PLATFORM SERVICES

Furtilo provides a technology platform to:

List restaurants and menus
Enable customers to place orders
Transmit orders to restaurants
Facilitate delivery through independent delivery partners (where applicable)

Furtilo does not:

Prepare, package, or inspect food
Control restaurant operations
Guarantee order volumes

4. RESTAURANT OBLIGATIONS

The Restaurant agrees to:

Maintain valid FSSAI license and statutory registrations
Ensure food quality, hygiene, and safety
Prepare orders accurately and on time
Use secure, spill-proof, and tamper-resistant packaging
Honor menu prices and availability displayed on the Platform

5. FOOD QUALITY & LIABILITY

5.1 The Restaurant shall be solely responsible for:

Quality, quantity, freshness, taste, and safety of food
Compliance with all food safety and consumer laws

5.2 Furtilo shall not be liable for:

Food-borne illness, contamination, or adverse health effects
Mislabeling, allergens, or dietary compliance

5.3 The Restaurant agrees to fully indemnify Furtilo against any claims arising from food quality or safety issues.

6. MENU, PRICING & AVAILABILITY

The Restaurant controls menu listings and pricing
The Restaurant shall ensure menu accuracy and timely updates
Furtilo may delist items or the restaurant for repeated issues

7. COMMISSIONS & PAYMENTS

The Restaurant shall pay Furtilo an agreed commission on completed orders
Furtilo may deduct commissions, taxes, refunds, and penalties
Settlements shall occur on a periodic basis as communicated/agreed while registering on the platform

7A. SUBSCRIPTION PLANS

Furtilo offers optional subscription plans (for example Gold, Silver and Bronze) which give the Restaurant higher placement and better visibility on the customer app, along with other plan benefits such as reduced or zero commission on orders.

Plans are priced on a per-day basis. The Restaurant is charged the plan's daily amount for each day the plan remains active.
A plan becomes active from the next day after it is taken. The day of purchase is not charged.
The Restaurant may switch or cancel its plan at any time from the merchant app. Benefits continue till the end of that day and charges stop from the next day. The Restaurant is never charged for two plans on the same day.
Plan charges are not collected upfront or through a payment gateway. They are recovered by deduction from the Restaurant's payout.

7B. PLAN DEDUCTION ("PLAN CUT")

In addition to the daily plan amount, a plan may carry a fixed per-order deduction, referred to as the plan cut. Where applicable:

A flat amount, as specified by the plan the Restaurant is subscribed to, shall be deducted from the Restaurant's payout for each order placed while that plan is active. Some plans carry a zero plan cut.
The plan cut applicable to an order is fixed at the time the order is placed. A subsequent change of plan, or a subsequent revision of plan pricing, shall not alter the deduction already applied to an order already placed.
The daily plan amount and the plan cut are both recovered by deduction from the Restaurant's periodic payout, together with commissions, taxes, refunds and penalties as provided in Clause 7. No separate invoice is raised and no upfront payment is required for either.
Where an order is cancelled for a reason attributable to the Restaurant, the plan cut for that order may still be deducted.
Plan names, pricing, benefits, slot availability and plan cut amounts are displayed in the merchant app and may vary by city. Furtilo may revise them from time to time, and any revision shall apply prospectively from the date of such change.

8. DELIVERY & HANDOVER

Delivery partners are independent contractors
Responsibility for food quality transfers upon handover to delivery partner
Delays caused by the Restaurant may attract penalties

9. CANCELLATIONS, REFUNDS & CUSTOMER COMPLAINTS

Refunds due to food issues shall be borne by the Restaurant
Furtilo may process refunds at its discretion
Excessive complaints may result in suspension or termination

9A. CANCELLATION AFTER PREPARATION HAS COMMENCED

Where an order is cancelled after the Restaurant has commenced preparation, and the cancellation is not attributable to the Restaurant, the Restaurant shall be entitled to fifty percent (50%) of the amount that would otherwise have been payable to the Restaurant for that order.
Where an order is cancelled before the Restaurant has commenced preparation, no amount shall be payable to the Restaurant for that order.
Where the cancellation is attributable to the Restaurant — including shop closed, item unavailable, excessive preparation time, or failure to respond to the order — no amount shall be payable to the Restaurant, irrespective of the stage of preparation.
The stage of preparation shall be determined by the order status recorded on the Platform at the time the cancellation is registered.
Clause 7B (Plan Cut) continues to apply to cancelled orders as provided therein.

10. RATINGS, REVIEWS & VISIBILITY

Customer ratings and reviews are platform-controlled
Furtilo may adjust visibility or ranking based on performance
Restaurants shall not manipulate ratings or feedback

11. INTELLECTUAL PROPERTY

Restaurant grants Furtilo a license to use its brand assets
Platform IP remains sole property of Furtilo

12. DATA PROTECTION

Furtilo may collect and process order and performance data
Restaurant shall not misuse customer data

13. CONFIDENTIALITY

Both parties shall protect confidential information exchanged.

14. TERM, SUSPENSION & TERMINATION

Furtilo may suspend or terminate access immediately for:

Food safety violations
Fraud or misrepresentation
Regulatory non-compliance

Restaurant may discontinue use by deactivation request.

15. LIMITATION OF LIABILITY

Furtilo’s total liability shall not exceed commissions earned from the Restaurant in the preceding one (1) month.

16. INDEMNITY

The Restaurant agrees to indemnify Furtilo against all claims arising from:

Food quality or safety
Legal violations
Customer complaints attributable to the Restaurant

17. FORCE MAJEURE

Furtilo shall not be liable for failure due to events beyond reasonable control.

18. GOVERNING LAW & JURISDICTION

These Terms shall be governed by Indian law. Courts at Bengaluru, Karnataka shall have exclusive jurisdiction.

19. MODIFICATIONS

Furtilo may update these Terms from time to time. Continued use constitutes acceptance.

19A. Changes to the Terms

Furtilo reserves the right to modify, amend, or update these Terms at any time. Updated Terms shall be effective upon publication on the Platform. Continued access to or use of the Platform after such changes constitutes acceptance of the revised Terms. The Restaurant is responsible for reviewing the Terms periodically.

19B. Language and Translation

These Terms are drafted in the English language. Any translations provided are for convenience only. In the event of any inconsistency or conflict, the English version shall prevail.

19C. Content and Conduct

The Restaurant shall ensure that all content provided on the Platform, including but not limited to menu descriptions, images, pricing, and offers:

Is accurate and not misleading
Does not violate any applicable laws or third-party rights
Does not contain offensive, defamatory, or prohibited material

Furtilo reserves the right to remove, modify, or restrict any content that violates these Terms or applicable laws.

20. CONTACT INFORMATION

Legal Entity: Kuvi Technologies Pvt Ltd
Brand / App Name: Furtilo
Contact Email: support@furtilo.com

By clicking "I Agree", the Restaurant confirms acceptance of these Terms & Conditions.